Overview

By combining theoretical knowledge with practical application, this Customer Operations (Hons) degree offered at Ulster University emphasises understanding and meeting customer needs, analysing market trends, and leveraging technology to create outstanding customer experiences. Graduates will be equipped to drive success in today’s dynamic business landscape.

Career opportunities:

This business management degree prepares graduates to excel as leaders in customer-centric operations. The comprehensive programme blends theoretical insights with hands-on experience, focusing on customer needs, market analysis, and leveraging technology to deliver exceptional customer experiences. Graduates emerge equipped to thrive in today’s fast-paced business environment, where expertise in human-led, tech-enabled, and data-driven disciplines is in high demand. Through practical assessments and applied research projects, students develop crucial future work skills including digital literacy, critical thinking, emotional intelligence, adaptability, and leadership capabilities.

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Programme Structure

Courses include:

The CX Professional

The Data Driven Workplace

Business Research

Managing and Developing People

Intrapreneurship and Business Innovation

Strategic Marketing

Contemporary Leadership

Business Finance

Business Project

Developing Professional Practice

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Key information

Duration

Part-time
- 48 months

Start dates & application deadlines

Starting 2026-09-21 00:00:00
- Apply before 2026-06-30 00:00:00

Language

English

Duolingo English Test

110

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TOEFL^® IBT

80

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PTE Academic

59

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IELTS

6

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Credits

360 alternative credits

360-480

Delivered

On Campus

Campus Location

Belfast, United Kingdom

Disciplines

Management Studies User Experience Design Public Relations View 40 other Bachelors in Public Relations in United Kingdom

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Academic requirements

We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.

English requirements

Duolingo English Test

110

Take A Free Practice Test!

TOEFL^® IBT

80

Schedule TOEFL®

PTE Academic

59

Schedule a PTE test!

IELTS

6

Prepare for Your English Test

Cathoven AI IELTS Preparation

Learn your IELTS Score

AI-powered IELTS feedback. Clear, actionable, and tailored to boost your writing & speaking score. No credit card or upfront payment required.

Trusted by 300k learners
98 accuracy using real exam data
4.9/5 student rating

Other requirements

General requirements

A level: 2 A Levels Grade A-E

GCSE Profile to include 3 Grade A-C

To be eligible you must:

Have been newly employed by your company within 6 months or started new role within your company in the last 6 months
be ordinarily resident in Northern Ireland for at least three years

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Tuition Fees

Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.

International Applies to you

Applies to you

Non-residents

17010 GBP / year

≈ 17010 GBP / year
Domestic Applies to you

Applies to you

Citizens or residents

9535 GBP / year

≈ 9535 GBP / year

Additional Details

England, Scotland, Wales and the Islands Fees: £1,541

Living costs

Belfast

United Kingdom

561 - 887 GBP / month

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

Funding

Check for any work restrictions

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Scholarships Information

Below you will find Bachelor's scholarship opportunities for Leading on Customer Operations (Hons).

Available Scholarships

You are eligible to apply for these scholarships but a selection process will still be applied by the provider.

About

Overview

Career opportunities:

Get more details

Programme Structure

Check out the full curriculum

Key information

Duration

Start dates & application deadlines

Language

Prepare for Your English Test

Credits

Delivered

Campus Location

Disciplines

Explore more key information

What students do after studying

Academic requirements

English requirements

Prepare for Your English Test

Other requirements

General requirements

Make sure you meet all requirements

Tuition Fees

International Applies to you

Domestic Applies to you

Additional Details

Living costs

Belfast

Funding

Check for any work restrictions

Scholarships Information

Available Scholarships

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