Overview

Stemming from the Applied Bachelor in Hospitality and Hotel Management, this training course introduces all the steps that lead to a first-rate customer reception. It covers topics such as perception, resources to be implemented and constraints to be anticipated in order to plan a memorable experience for your visitors.

Program key elements

Training course focussed on hospitality management and customer experience design
Offered on a full-time or part-time basis
Courses equally offered in French and English
Practice-based teaching: case studies, real issues, business tours and meetings with professionals in the field
Experienced and passionate instructors

Programme Structure

What you will learn

Challenges and realities of the hospitality industry
Quality and customer experience
Managing operations, revenue and performance in the hospitality industry

Product innovation and marketing

Duration and schedule

30-credit program beginning in the fall and winter of each year
Offered on a full-time or part-time basis
Spread over 1 year on a full-time basis and over a maximum of 5 years on a part-time basis
Daytime and evening courses

Audience

Are you already working in the tourism or services industry and want to specialize in customer experience? Thanks to this certificate, you will acquire the necessary skills for the planning, design and implementation of an authentic and memorable experience for your customers.

Key information

Duration

Full-time
- 12 months

Start dates & application deadlines

Starting 2026-09-02 00:00:00
- Apply before 2026-07-01 00:00:00 , National
Starting 2027-01-08 00:00:00
- Apply before 2026-11-01 00:00:00 , National
Starting 2027-09-02 00:00:00
- Apply before 2027-03-01 00:00:00 , International

Language

Partially taught in English, Partially taught in French

Duolingo English Test

100

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TOEFL^® IBT

72

Schedule TOEFL®

IELTS

5.5

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Credits

30 alternative credits

Delivered

On Campus

Campus Location

Montréal, Canada

Disciplines

Business Administration Hospitality Management Tourism & Leisure View 370 other Bachelors in Business Administration in Canada

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Academic requirements

GPA

Required

Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
Successful completion of university-level courses with content deemed appropriate for this program totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
Hold a diploma obtained outside Québec after at least 13 years of schooling,

English requirements

Duolingo English Test

100

Take A Free Practice Test!

TOEFL^® IBT

72

Schedule TOEFL®

IELTS

5.5

Prepare for Your English Test

Cathoven AI IELTS Preparation

Learn your IELTS Score

AI-powered IELTS feedback. Clear, actionable, and tailored to boost your writing & speaking score. No credit card or upfront payment required.

Trusted by 300k learners
98 accuracy using real exam data
4.9/5 student rating

Other requirements

General requirements

To be eligible for this program, you must:

Demonstrate proficiency in oral and written French and English: refer to the Required language proficiency page for more details.
Have completed successfully a college-level math or accounting course. Successful completion of this course must be verified by the beginning of the second session of enrolment in the program.

You must also meet one of the following conditions:

Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
Successful completion of university-level courses with content deemed appropriate for this program totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
Hold a diploma obtained outside Québec after at least 13 years of schooling, OR
Be at least 21 years of age, possess appropriate knowledge, have a minimum of 6 months of relevant experience (850 h) and have interrupted your full-time studies for at least 2 sessions, excluding the summer session.

Student Insurance via Studyportals Partner

Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items like Additional medical costs, Repatriation, Liability etc. Make sure your student insurance covers your needs.

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Starting from €0.53/day, free cancellation any time.

Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at Quebec Institute of Tourism and Hotel Management and/or in Canada, please visit Student Insurance Portal.

Tuition Fees

Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.

International Applies to you

Applies to you

Non-residents

20340 CAD / year

≈ 20340 CAD / year
Domestic Applies to you

Applies to you

Citizens or residents

9270 CAD / year

≈ 9270 CAD / year

Additional Details

Québec applicant: $99 per credit
French and French-speaking Belgian: $309 per credit

Living costs

Montréal

Canada

1074 - 1759 CAD / month

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

Funding

Government of Québec loans and bursaries

The Government of Québec loans and bursaries program is intended for Québec residents who are pursuing full-time studies in a program recognized by the ministry.

Canadian students outside Québec and international students

Canadian students outside Québec and international students are not eligible for the financial aid program from the government of Québec. However, they may wish to check with the relevant authorities in their province or country of origin or residence to see if a loans and bursaries program is available.

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Scholarships Information

Below you will find Bachelor's scholarship opportunities for Certificate in Hospitality Management and Customer Experience Design.

Available Scholarships

You are eligible to apply for these scholarships but a selection process will still be applied by the provider.

About

Overview

Programme Structure

Audience

Key information

Duration

Start dates & application deadlines

Language

Prepare for Your English Test

Credits

Delivered

Campus Location

Disciplines

What students do after studying

Academic requirements

English requirements

Prepare for Your English Test

Other requirements

General requirements

Student Insurance via Studyportals Partner

Tuition Fees

International Applies to you

Domestic Applies to you

Additional Details

Living costs

Montréal

Funding

Need help with your student visa?

Scholarships Information

Available Scholarships

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