Public Services Operational Delivery (RQF) (Level 2) London School of International Business

Overview

The Level 2 Diploma in Public Services Operational Delivery (RQF) is a meticulously crafted programme designed to provide a vocational qualification that aligns with the relevant awarding organisational standards and National Occupational Standards. This qualification focuses on work-based learning, emphasising practical skills development while enhancing knowledge and understanding pertinent to the public sector.

Why Public Services Operational Delivery (RQF) at London School of International Business?

Choosing to study at the London School of International Business (LSIB) offers numerous advantages. The institution is recognised for its commitment to providing high-quality education and has established partnerships that enhance the learning experience. LSIB boasts modern facilities and a robust online learning platform, ensuring students receive the same diploma as their on-campus counterparts. This recognition extends to universities for top-up degrees, making it a valuable choice for prospective students.

Tuition Fee Breakdown

The tuition fees for the Level 2 Diploma in Public Services Operational Delivery (RQF) are structured as follows:

• International Fee: £950 per module
• National Fee: £950 per module

Visit the Fees and Funding section for a breakdown in your local currency.

Syllabus

The course is structured to include mandatory and optional units, allowing learners to tailor their studies. The mandatory units cover essential topics such as:

• Maintain data security in own area of responsibility (2 credits)
• Work safely in public service (2 credits)
• Maintain competence, knowledge and standards of conduct in public service (7 credits)
• Work as a team member to deliver public service (4 credits)
• Recognise diversity when delivering customer service (5 credits)

Students can choose optional units to accumulate a minimum of 17 credits from the following:

• Manage information (6 credits)
• Process information about customers (5 credits)
• Deal with gaps, errors and irregularities in information (3 credits)
• Deal with customers using bespoke software (5 credits)
• Use questioning techniques when delivering customer service (4 credits)
• Deal with customers face to face (5 credits)
• Deliver customer service to difficult customers (6 credits)
• Resolve customer service problems (6 credits)
• Promote additional services or products to customers (6 credits)
• Calculate correct amount of liabilities or entitlements (5 credits)
• Inform the customer of the debt or entitlement (5 credits)
• Support customers using self-service technology (5 credits)
• Carry out follow-up activities for public service customers (2 credits)
• Processing customers’ financial transactions (4 credits)
• Deal with customers in writing or electronically (6 credits)
• Provide technical advice and guidance to customers (3 credits)
• Provide interpretative technical advice and guidance in complex public service cases (6 credits)
• Plan public service visits (2 credits)
• Carry out public service visits (5 credits)
• Maintain personal security and safety, and be alert to the security of others (7 credits)
• Deal with disorderly and aggressive behaviour (2 credits)
• Support customer service improvements (5 credits)
• Deal with customers by telephone (7 credits)
• Operating credit control procedures (4 credits)

In total, students can earn up to 37 credits through this comprehensive curriculum.

Careers with Public Services Operational Delivery (RQF)

Graduates of the Level 2 Diploma in Public Services Operational Delivery (RQF) have a variety of career pathways available to them. Potential job positions include:

• Army Officer
• Royal Air Force (RAF) Airman/Woman
• RAF Officer
• Staff dealing with the Public Carriage Office
• Royal Navy Marines Officer

This qualification not only prepares learners for immediate employment opportunities but also equips them with the skills necessary for advancement in the public sector.