Retail Management The Management College of Southern Africa (MANCOSA)

Overview

Retail Management offered by The Management College of Southern Africa (MANCOSA)  will allow for making changes in the retail environment from a corporate perspective. Retail managers focus on their customers’ experience within their store. They ensure that their products are merchandised for maximum exposure and that their employees are trained in excellent customer service and salesman skills. The programme content is designed to provide qualifiers with graduate-level knowledge, specific skills, and applied competence (including the development of graduate attributes and qualities).

Outcomes

• Interpret economic realities within South African retail organisational contexts;

• Apply general business management principles taking into account social, ethical and cultural considerations;

• Communicate effectively with a range of stakeholders using a variety of communication tools;

• Gather and manage retail management information appropriately;

• Display knowledge of the functional areas of management;

• Understand the legal framework in which businesses operate;

• Understand the different market segments, customer profiles and buying habits applicable to the retail industry;

• Apply retail marketing knowledge taking into account social, ethical and cultural considerations;

• Focus on store management processes both strategically and operationally;

• Understand and coordinate effective customer service principles;

• Identify key financial issues important to the business;