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Business Administration and Service Management, B.Sc.

  • Application Deadline
  • 36 months
University rank #201 (WUR) Copenhagen, Denmark
The BSc Business Administration and Service Management from Copenhagen Business School (CBS) combines economics with the special characteristics of a given service. You will gain an in-depth understanding of how to market, sell and organize a service in national as well as international environments.
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While companies used to talk about the products they provided, they now emphasise on the service they provide to their customers – whether it be as part of a purchased physical product or as a standalone service. 

Thus, service has become an essential part of product development and a means to compete with industry rivals. Today effective customer service is a vital element to survive and grow in a competitive market. If you do not cater to the expectations and needs of your customers, your competitors definitely will. There is often also a trade-off between the quality of a physical product and the service provided with it. That is, although objectively the competitor might have a slightly better product, you can still attract the consumers by providing a better service and purchasing experience.

Learning outcomes

The BSc Business Administration and Service Management from Copenhagen Business School (CBS)gives you a broad understanding of business administration, how businesses develop and stay ahead of competition and how services add value across industries, both as stand-alone offerings and in relation to services and experiences. You will also get a broad understanding of the service sector as a whole while going more in-depth with one specific service sector through case studies and textbook examples.

Detailed Programme Facts

  • Programme intensity Full-time
    • Full-time duration 36 months
  • Credits
    180 ECTS
  • Languages
    • English
  • Delivery mode
    On Campus

Programme Structure

Courses included:

  • Philosophy of science and qualitative methods
  • Managerial Economics
  • Financial Accounting
  • Macroeconomics
  • Service Management Foundations
  • Management Control Systems

English Language Requirements

This programme may require students to demonstrate proficiency in English.

General Requirements

To be qualified for admission to the Bachelor programme at CBS you must have:

  • successfully completed an upper secondary education 
  • fulfil the specific entry requirements

Tuition Fee

  • EU/EEA

    Tuition Fee
    Based on the original amount of 0 EUR per year and a duration of 36 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.

Living costs for Copenhagen

  • 7928 - 13460 DKK/month
    Living Costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.


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