Have you always been intrigued by the dynamics and the constant drive that take place in a hotel or restaurant? Did you frequently have ideas about how you would improve the services offered to guests looking for a comfortable place to sleep or an unforgettable holiday? If the answer is yes, you are likely a good candidate for a career in hospitality management.
You may have already experience working in the industry, as it is common for students to get a job in bars, restaurants or hotels. If you fell in love with it and want to take it to the next level, start out with a Bachelor’s programme in Hospitality Management.
Graduates from a hospitality degree can work as hotel or restaurant managers, travel agents or tour operators, event organiser or guest service agent.
Popular career in the hospitality industry
1. Guest service agent/receptionist - First impressions last forever
A guest service agent is one of the first jobs you can get in the hospitality area in order to gain experience. Guest agents are like the customer service staff in hotels; they are the first contact person clients encounter within the hotel. They usually deal with clients’ requests, and can often serve as concierges, assisting them with touristic information, restaurant reservations and anything the clients may need for a comfortable and relaxing stay.
Common tasks of guest service agents are:
- answer telephone calls from guests
- arrange or cancel hotel reservations
- checks clients in, assign them rooms and accepts payment
- coordinate with housekeeping, bell service staff
- provide guests with access to hotel services
2. Travel agent/tour operator – Make holidays unforgettable
A travel agent or tour operator is the person who assists clients with choosing a holiday destination, by usually taking into consideration a certain budget, set by the client. Travel agents plan and manage all the arrangements for the travel: accommodation, transportation, insurance. They also provide information about attractions, travel documents, such as passports and visas, or emergency services that are available at the chosen travel destination.
Travel agents/tour operators are the client's contact throughout the trip as well. If needed, they will have to take care of situations such as lost flights or reservations, issues with car rental companies, etc.
Check out popular destinations for a Bachelor's degree in Hospitality Management:
- Bachelors in Hospitality Management in Switzerland;
- Bachelors in Hospitality Management in the USA;
- Bachelors in Hospitality Management in the UK;
- Bachelors in Hospitality Management in Australia.
3. Event organizer – Create parties everyone will be talking about
As an event planner or organiser, you can usually find work opportunities within event management companies, but you can also be employed by hotels, bars or restaurants to handle events that take place in these venues. You will have to manage and organise events like conferences, parties, weddings, music concerts. Your main responsibilities will be to discuss with clients, check their requests and make sure to fulfil them, by also taking into consideration budget, necessary staff, safety measures and all event logistics.
Main duties of an event planner are:
- research venues, suppliers and contractors and present clients all available options
- coordinate staff and suppliers
- schedule the event and monitor activities included in the event
- carry out marketing and promotional activities
4. Restaurant or bar manager – Dinner and drinks served with a smile
A restaurant or bar manager is in charge of handling and coordinating all the activities from all departments, making sure everything runs smoothly. Bar or restaurant managers also have to ensure quality standards, health and safety measure are met. They can be responsible for various aspects, from ordering inventory to hiring staff and creating the menu and overall, for the business performance of the bar or restaurant.
Some of the tasks or bars and restaurant managers:
- make the weekly schedule, coordinate staff so all the shifts are covered
- communicate with customers and promote services they offer
- liaise with suppliers
- handle paperwork, budgets and administrative tasks
5. Hotel manager – Treat your guests like royalty
Similar to bar and restaurant managers, hotel managers take care of administrative tasks, but also deal with customer service duties. You can work at a 5-star multinational chain, luxury resort, an inn or a bed and breakfast.
You will have to coordinate and monitor quality standards of services and activities within front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
Responsibilities of hotel managers:
- hire and coordinate employees
- check the inventory
- contact contractors and suppliers
- deal with customer demands
- valuate and keep safety measures
- carry out inspections of the property and services.
Additionally, hotel managers get involved in administrative tasks, manage budgets and make financial plans.
The limitless opportunities of the hospitality industry
By completing a degree in hospitality, you will gain the proper training and education to build a thriving career in the engaging area of hospitality. A career in the hospitality industry offers you easily transferable skills because your work is basically the same no matter where you choose to practice it. A bar manager in Paris is pretty much the same with being a bar manager in Berlin, so your skills and experience will always be acknowledged and valued.
According to the estimates made by World Travel and Tourism Council, by 2024, one in four jobs will be in the hospitality and tourism industry. If you decide to work in this industry, you can rest assured you will always find a work opportunity, not to mention, it’s the kind of work that allows you to explore various activities, travel and also have fun on the job.